Refunds and Exchange
Returns & Exchange
We are committed to 100% customer service, and here to help with any pre-and post purchasing questions you may have before buying from our store.
What can be Returned?
We can exchange and refund on any unopened item within 28 days of purchase.
Important! Please keep in mind products classified as personal hygiene items (such as our Belly Band products) cannot be refunded or exchanged once opened due to being worn directly on the skin, near and on the pubic area and over surgical wounds. This policy ensures that our customers always have access to brand new garments each time they shop with us.
Our policy is compliant with ACCC and follows standard industry practice, this is to honour our customers rights as consumers while meeting mandatory health and safety regulations.
Faulty / Damaged Item:
We take great pride in our products and their quality. However, should an item have a defect caused by the manufacturing process, please reach out to us immediately and we will resolve this issue/ send a replacement as soon as possible.
How Do I Return An Item ?
Contact us, before returning your item, and we will walk you through the return process. Once item is received at our warehouse, and approved as a valid return your refund will be deposited into the original method of payment account,( less any shipping and restocking fee) within 3 business day.
Return Shipping & Restocking Fee:
- Change of mind purchases will incur a $9.95 restocking fee
- Customer will be responsible to ship the item back to Belly Bands for a size exchange or change of mind refunds.
- Belly Bands will cover any shipping charges for damaged, faulty or wrong items sent to the customer.
Australian and International orders are to be returned to:
Belly Bands Returns
10 Empire Crescent
Thank you for supporting a local Australian Business